Our open lines of communication with MDF plays a big part in both identifying and solving problems as a team. NY Equipment Distributor

How We Go Beyond

• Browser-based store front and shopping cart methodology
• Customer branding
• Graphical presentation of items offered
• Online real-time order entry
• Interactive consumer ordering process
• Fully integrated, real-time inventory with online query
• Interactive inventory allocation
• Call Center integration for telephone ordering and customer care support
• Integrated payment processing
• Credit card processing
• Back-order processing options
• 24-hour turnaround
• Order tracking
• Returned goods processing
• Customized management and inventory reports 24 hours a day from your computer, online and real-time
• Technical support for set-up and administration
• Training and documentation

Beyond Online Services

MDF's online services make everything we do for you more efficient and effective.

Our Web-based fulfillment system provides you with an online inventory of all your marketing and sales materials. It puts printed materials, ads, presentations, sales kits, news releases and more online for easy ordering and distribution.

Our e-commerce systems include everything you need to develop an e-commerce offering on your Web site. We can host your storefront on our secure servers and work with you to develop a commerce area that reflects your brand, so that ordering becomes a seamless experience for your customers. We can support your e-commerce needs with value-added services such as returns and integrated call centers.

MDF's real-time inventory management system gives you 24/7 access to order information and inventory levels. This data is updated on a real-time basis. Reporting is simplified and always available with electronic reports customized to your needs using your coding and nomenclature. All information is stored on our secure servers in a secure client area.

We also offer e-Messaging solutions that allow you to send high volumes of customized communications to your customers and other key players, such as newsletters, sales confirmations, alerts and reminders, event notifications and more.