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I get incredible personal attention from MDF. When I want something done there are two or three people reacting and getting me what I need when I need it.
Electronic Manufacturing Company - Gaining knowledge about your products and procedures.
- Training team members and developing client operating procedures.
- Providing input when improved procedures might be appropriate.
- Monitoring material and inventory status.
- Developing specific business rules for your account.
- Providing recommendations for shipping and packaging methods.
- Responding immediately to your requests.
BEYOND CUSTOMER SERVICE
Our experience, skills and technology help you achieve your goals.
A dedicated team is the best way to provide you with the kind of customer service you desire. This team includes members who are experienced in all aspects of our services and in your industry's challenges as well, assuring you of a smooth-running program from concept to final distribution. Our senior management stays involved in programs from beginning to completion so you can be assured that MDF's high standards are met throughout the entire process.
Proactive account management is a key element of our approach.
A Customer Service Representative is assigned to direct all aspects of your program. Your representative will be your primary contact while we develop and manage your program, and prepare your program for future growth. Read the sidebar to understand how MDF will go beyond your expectations.
Our team-based infrastructure ensures accuracy and affordability.
Your representative is your liaison to a customer service group that is made up of a cross-functional team. Depending on the size and scope of your program, we will assign a complete team or a portion of a team to you. This allows for a primary point of contact as well as a group of individuals familiar with your products, procedures and business rules. Each member of this team reports to the Customer Service Manager, who reports directly to one of our senior partners.
Quality customer service is the reason for our successful long-term relationships.
Our experienced, friendly and proactive staff believe it is their role to become an extension of your company and its business objectives. This commitment, combined with our team approach and our senior management involvement, helps MDF go beyond your expectations in customer service.