Survey Results
Survey Results
By
Jan 12, 2004, 12:14

TOP 10 REASONS WHY OUR CLIENTS USE MDF…

Here are what some of our clients say about us, ranked in order of importance:


1. They do what they say they will do. They get back to me in a reasonable time and material gets delivered when it should and sometimes earlier.

2. They pay attention to the details, so that I can be sure the job is done right the first time.

3. They take ownership of a job and are accountable if there is a problem and come up with solutions.

4. They make it easy to do business with them. They hold my hand through all of my dealings with them, looking after me and my projects.

5. They are always available. Their telephone is answered by a live person, so I can usually get someone to help me even if my rep is in the warehouse checking on my inventory or in shipping, making sure my orders get out.

6. They talk to me, keeping me informed about the status of any projects, answering questions quickly so that my programs can keep on track.

7. They listen to me and to my needs and try to customize a solution that will work for me and my company. They don’t try to fit us into their system.

8. They help me to do my job better. They offer suggestions to improve how I am doing things, and they take the time to explain what they are doing and why.

9. They are small enough to give me personalized attention, and flexible enough to be responsive to my needs.

10. They are large enough to offer a wide array of services and they are pretty savvy technologically as well.



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