MDF Systems, Inc.
780 James P. Casey Road
P.O. Box 917
Bristol, CT 06010-0917
Tel:800-426-3752
Tel:860-584-4750
Fax:860-584-4759
www.mdfsystems.com
| Signup for our FREE monthly newsletter. Enter your email address
below: |
|
|
To unsubscribe
from the newsleter, click here
Privacy
Policy |
|
Special Report
According to the Mailing & Fulfillment Association, here are some important items to consider when using a fulfillment company for a project or an on-going program.
- Make sure you have a written estimate before any work is done – Also, there should be written communication between you and the company about any changes to be made to the original quote, along with associated costs (or reductions).
- Turnaround – A quick response to your request for a quote and to any questions you have is a positive sign of a good relationship in the making.
- Quality control processes – What steps do they take to ensure that mailing or fulfillment jobs are handled properly?
- Client service – How will your account be managed? Depending on the operation, it could be the salesperson, a customer service representative, an operations manager or even the owner.
- What associations do they belong to? (MFSA, PostCom, DMA, PIA, etc.) – Membership in associations usually means the company has access to relevant information to help them run their business, subscribes to a code of ethics, and has a network of knowledgeable professionals to turn to for assistance with challenging issues that arise.
- Mailing and fulfillment industry trade customs – Make sure you are familiar with basic industry trade customs and with the terms and conditions contained on written quotes. Both mailing and fulfillment trade customs are available through the MFSA web site–www.mfsanet.org.
- Salesperson as consultant – You should expect your key contact people to be willing to educate you on the finer points of direct mail or fulfillment. What’s working and what isn’t? How does the design you are considering work as a mailpiece or parcel? Are there changes you should consider to obtain significant discounts or ensure more efficient delivery?
Always remember–the company you select wants your business and sees itself as a partner in your success. Good communication is the key to any successful business relationship and chances for that success are enhanced when both parties communicate clearly and often from the first contact forward.
For a full 8-page white paper, or to order a free report on "How to Tell if You Are Overlooking Opportunities to Improve Fulfillment", call MDF at 1-800-426-3752.
Presented by the Mailing & Fulfillment Service Association, an 80-year old trade association representing the interests of mailing and fulfillment service companies.
© Copyright 2004 MDF Systems
Top of Page
|
|
|
Special Report
Latest Headlines
|
|
